Tumtec APP Privacy Policy

Tumtec APP (hereinafter referred to as "this APP" or "we") fully recognizes the importance of your personal information. We are committed to protecting the security and reliability of your personal information in compliance with applicable laws and regulations. This Privacy Policy explains how we collect, use, and manage your information when you use this APP and related services, ensuring your rights are safeguarded.

This Privacy Policy covers the following:

1. How We Collect and Use Your Personal Information
2. Use of Cookies and Similar Technologies
3. How We Share, Transfer, and Disclose Personal Information
4. How We Store and Protect Personal Information
5. Managing Your Personal Information
6. Protection of Minors' Information
7. Updates to This Policy
8. Contact Us

This Privacy Policy is closely related to the services and features we provide. Please read and fully understand this policy before using our products to make informed choices regarding the collection and processing of your personal information.

1. How We Collect and Use Your Personal Information

To use certain features of this APP, you may need to provide personal information. We collect your information based on principles of legality, legitimacy, and necessity to enhance your experience and that of other users.

(1) Methods of Collection

1. Information you provide when registering an account (e.g., mobile number, password, nickname).
2. Information collected automatically during service use (e.g., device ID, location, logs).

(2) Purposes of Collection

1. Account Registration: Mobile number, password, and nickname are required for registration. Without these, certain services may be unavailable.
2. Device Maintenance: Camera access (for QR code scanning) and location permissions (to identify device placement) are needed for consumable replacement.
3. Technical Requirements: The app is developed using DCloud uni-app, which collects device identifiers (IMEI, Android ID, etc.) for analytics and performance improvement.

(3) Permissions

• CAMERA: Scan QR/barcodes for device/consumable identification.
• LOCATION: Determine device placement during maintenance.
• PHONE: Directly call customer service (no call data stored).

Permissions are request-only and can be revoked via device settings.

(4) Exceptions to Consent

Per laws and regulations, consent is not required for:

1. National security, defense security, or legal obligations.
2. Public safety, public health, or major public interests.
3. Criminal investigation, prosecution, trial, or judgment execution.
4. Protecting life/property in emergencies when consent is difficult to obtain.
5. Information you voluntarily disclose to the public.
6. Information obtained from legally disclosed sources (e.g., news reports).
7. Contract fulfillment at your request.
8. Service maintenance and troubleshooting.
9. Legitimate news reporting.
10. Public interest research with anonymized results.
11. Other circumstances stipulated by laws.

2. Use of Cookies and Similar Technologies

Cookies are used to streamline login processes and ensure account security. Disabling cookies may affect service quality.

3. Sharing, Transfer, and Disclosure of Personal Information

(1) Sharing

We strictly limit information sharing with third parties except when:

1. You explicitly authorize the sharing.
2. Required by laws, legal procedures, or government/legal authorities.
3. Shared with affiliates for service purposes (with renewed consent for new purposes).
4. Shared with authorized partners to improve services (under strict data agreements).
5. Required by signed agreements or legal documents.

(2) Third-party Services

We integrate these SDKs for enhanced services:

uni-app SDK (DCloud): Collects device info (IMEI, Android ID) for analytics and performance improvement.

Amap SDK (AutoNavi): Uses location data to display merchant locations on maps.

(3) Transfer

We don't transfer personal information except with your consent or when legally required.

(4) Public Disclosure

We won't publicly disclose personal information without notifying you of the purpose and obtaining consent.

(5) Exceptions

Consent isn't required for sharing/transfer/disclosure in circumstances similar to collection exceptions (national security, public interests, etc.).

4. Storage and Protection of Personal Information

(1) Storage Location

Data is stored within China. Cross-border transfers require separate consent.

(2) Retention Period

Information is deleted or anonymized after fulfilling its purpose, unless legally required to retain.

(3) Security Measures

We implement:

• SSL encryption for data transmission
• Strict access controls and monitoring
• Regular security audits
• Confidentiality agreements with staff

While we employ robust protections, no internet transmission is 100% secure.

In case of security incidents, we'll notify you via SMS/app notifications and report to authorities as required.

5. Managing Your Personal Information

You can:

1. Access/Edit Info: Via "My Account" settings.
2. Change Password: In account settings.
3. Log Out: Via the app interface.
4. Delete Account: Request account deletion in settings.
5. Revoke Permissions: Via device settings.
6. Request Data Deletion: Email gm@tumtec.com for exceptions.
7. Obtain Data Copy: Email request with 30-day response time.

Note: We may decline requests involving national security, public interests, or legal procedures.

6. Protection of Minors' Information

Our services target adults. Children under 14 shouldn't create accounts without parental consent. We'll delete inadvertently collected child data.

7. Updates to This Policy

Updates will be posted on our website and take effect after 7 days unless legally mandated. Continued use constitutes acceptance.

8. Contact Us